| Booking Type | Free Changes Until | Charges if Changed After |
|---|---|---|
| Individual / up to 8 | 24 hours before scheduled time | 100% charge thereafter |
| Group (9 or more) | 48 hours before scheduled time | 100% charge thereafter |
| Weather / Operations | At management’s discretion | Subject to management decision |
| Condition | Eligibility |
|---|---|
| Cancelled at least 24 hours before the tour |  Full refund |
| Indefinite activity closure (beyond control) | Full refund |
| Activity cancelled by management, no re‑booking available | Full refund |
| If booking was previously amended |  Not eligible even if cancelled later |
| If booking Paid Online |  Payment handling fees (2.5%) will be deducted from the original amount |
